Operations Dashboard
Everything Waiting On You Today, Across Every Courier.
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Unfulfilled OrdersIncluding On Hold
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Delivery AlertsNeeds Attention
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Ready To DispatchLabelled, Not Fulfilled
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Awaiting PickupNo Pickup Booked
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Parcels In TransitAcross All Couriers
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Delivered TodayAcross All Couriers
Courier AccountsCredit Available Now
Aramex…
Transdirect…
Couriers PleaseNo Limit
Team Global ExpressNo Limit
Dispatch OrderLoad And Label
Manual ShipmentType It In Yourself
InternationalShip Overseas
Print SheetsScan Sheets, Slips
Book PickupCall The Driver
Return LabelSend It Back
Unfulfilled Orders
| Order | Customer | Placed | ||
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Delivery Alerts
| Tracking | Customer | Issue | ||
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Pickups To Book
| Courier | Parcels | |||
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Parcels In Transit
| Order | Customer | Status | ETA | |
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Recently Delivered
| Order | Customer | Delivered | ||
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Recent Tracking Activity
| Time | Event | Order | ||
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Unfulfilled Online Orders
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OrderCustomerSuburb / State
Select An Order On The Left To Load It Into The Dispatch Screen.
Print Scan Sheets, Dispatch Summaries & A4 Consignment Records
Printers
Checking QZ Tray…
| Scan Sheet | Dispatch Summary | A4 Consignment Record | Order | Customer | Shipping Method | Items | Status |
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Manual Shipment
For Anything That Is Not A Shopify Order: eBay, Phone Orders, Replacements, Samples. Nothing Is Fulfilled In Shopify; The Shipment Still Shows On The Ready And Pickup Lists.
International Shipment
Overseas Parcel Via Aramex. Pick The Country First, The Services And Price Update For It. Label And Commercial Invoice Are Generated Together.
DHL Express — via CouriersPlease
Locked to CouriersPlease EXPW International Express (DHL, 1–2 business days). CP books the DHL pickup for the date/time below when the label is created.
International Saver — via CouriersPlease (SingPost)
Locked to CouriersPlease SAVW International Saver (SingPost, 5–9 business days). New Zealand only on this account. CP books the pickup for the date/time below when the label is created.
Return Label
Makes a brand new CouriersPlease consignment that runs from the customer to us. It has no link to the original parcel, so it works even if the order went out with StarTrack, Team Global Express or anyone else. Email the label to the customer to drop at any POPShop, or book a driver to their door afterwards from Book Courier Pickup.
Sending it back from
Coming back to
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Parcel
Team Global Express books a driver to the customer's door and brings the printed label with them, so there is no PDF to email. The customer must have a phone number, the box ready, and it must be booked at least the day before, on a weekday.
Aramex Return Label
Makes a label for a customer to send an Aramex parcel back to Pixel Burn. Aramex works out both addresses from the original label number. Print it or send the PDF to the customer; they book/drop it off on their side.
Aramex Collection — Pick Up from Anywhere, Deliver to Pixel Burn
Pick up from
Parcel
Ready to Dispatch
Labels created but not yet fulfilled| Order | Customer | Courier / service | Tracking | Status | Created |
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Book a Courier Pickup
Labelled parcels not on a pickup yetCouriersPlease only accepts 15 characters. Aramex allows 150.
| Order | Customer | Courier / Service | Consignment | Status |
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Pickups Booked
Tick the pickups the driver missed (same courier), set Ready From above, then click
| # | Courier | Job Number | Pick Up Booked For | Ready | Consignments | Booked | Status |
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Orders Switched to a Collection Point
When a customer (or you) picks a shop, the Shopify shipping address is rewritten to the shop (C/O), the order is tagged COLLECTION POINT, and the dispatch form pre-selects that shop. "Back to home" restores the original address.
| Order | Customer | Collect From | Home Address | Chosen | Label |
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The Customer Link
Nothing is sent automatically. Try it yourself first, then paste the link into your order-confirmation email / SMS when you're happy with it. The link only works for unfulfilled orders with no label yet.
Shopify email template (Liquid):
https://dispatch.pixelburn.com.au/collect?o={{ order_name | remove: "#" }}&e={{ email }}Notification History
Leave blank for the latest tracking-page views
Find an Order
Order number, tracking number, customer name, email or phone (last 60 days)
Delivery Alerts
Track a Parcel That Isn't on an Online Order
All Shipments
| # | Mode | Order / ref | Customer | Service | Consignment | Status | Created |
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Activity Log
| When (UTC) | Mode | Event | Order | Detail |
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Customer Alert Banner (Tracking Page)
Shows an orange notice at the top of the customer tracking page (pixelburn.com.au/tools/track) — severe weather, courier delays, holiday cut-offs. Turn it off the moment it stops being true.
Product Page Delivery Timeline
The countdown and Purchased, Processing, Delivered timeline on product pages. Products tagged Pre Order never show it. Changes reach the website within a minute or two.
Leave a day blank to mark it Closed. Closed days are skipped when working out dates.
Busy Dial: a negative number makes every cutoff earlier (we are busy, shorter countdown). A positive number makes it later (quiet day). Extra Processing Days pushes every date out.
One per line. Use 12-25 for every year, or 2026-11-24 for one date only.
Mode
Sender / Pickup Address
CouriersPlease Driver Pickup Address (Optional)
Only fill this in if the driver should collect from somewhere other than the sender address above. Labels still print the sender; pickup bookings use this. Leave blank to use the sender for both.
CouriersPlease Drop-off POPShop
Pick the shop you'd drop parcels at instead of booking a driver. Once set, every CP domestic label form gets a "Drop off at …" tick box.
No drop-off shop set